Legal information
Cookie Policy
Last updated: 13 July 2026
1. What cookies are
Cookies and similar technologies are small files, identifiers or storage methods used on your device when you visit a website or use an online service. They can help a site work, remember choices, keep accounts secure, measure use or support embedded services.
2. How we use cookies
Haverton Care Hub aims to keep cookies and similar technologies limited and proportionate. We use strictly necessary technologies to run the website, remember your cookie choice, secure the member area where used, and support essential purchase or booking journeys.
Optional analytics, marketing, embedded-media or similar technologies must not be loaded unless a valid consent route or another lawful exception applies. If optional technologies are added, this policy and the cookie controls must be updated first.
3. Cookie choices
The website provides Accept and Refuse non-essential controls. Refusal will not stop strictly necessary cookies that are needed to provide the site or member service. If optional technologies are introduced, we will provide a clear way to accept, reject, customise and withdraw consent.
4. Current cookie inventory
| Name or category | Purpose | Type | Typical duration |
|---|---|---|---|
| hch_cookie_choice | Remembers whether you accepted or refused non-essential cookies. | First-party preference cookie | Up to 180 days |
| Account and session cookies | Keep member accounts signed in, secure sessions and protect forms where the member platform is used. | Strictly necessary | Usually session-based or account-security limited |
| Payment, booking or embedded-service technologies | Support payment, booking, map, video or embedded tools only where those tools are used. | Strictly necessary or consent-based depending on purpose | Varies by service |
We do not list unverified cookie names, analytics suppliers or marketing suppliers. The inventory must be checked against the live site whenever new tools are added.
5. Third-party services
- Payment providers may use cookies or similar technologies needed to process payments securely.
- Embedded videos, maps, calendars, booking forms or external tools may set their own technologies. We will identify and control these where they are added to the site.
- Email technologies may tell us whether service or marketing emails are delivered or opened, where used lawfully.
6. Managing cookies
You can delete or block cookies using your browser settings. Blocking strictly necessary cookies may stop parts of the website, payments or member platform from working.
7. Changes to this policy
We will update this policy when the website, member platform, suppliers or cookie behaviour changes. The date at the top shows the current version.