Clinical and specialist care
Clinical and specialist care training linked to real risk.
Specialist training should reflect the people your service supports. It should help staff recognise risk early, record clearly and escalate without delay.
Content reviewed: 9 July 2026. CQC framework guidance is changing during 2026; providers should check current CQC guidance before relying on framework detail.
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Image placeholder: care team reviewing a blank risk assessment and care plan template; no confidential records.
Start with the people supported
Haverton Care Hub is a non-accredited CPD provider. We create and deliver CPD courses and issue our own Haverton Care Hub certificates. For pricing, contact Haverton Care Hub.
A provider supporting people with diabetes, epilepsy, swallowing risk or pressure damage risk needs training that reflects those needs.
Good evidence connects training to care plans, risk assessments, daily notes, escalation, supervision and audit findings.
Training should change observation and recording
Specialist training is useful when staff know what to look for, what to record and when to escalate.
Each session includes practical prompts managers can use in spot checks and care record audits.
Course catalogue
Courses covered on this page
Haverton Care Hub is a non-accredited CPD provider. We create and deliver CPD courses and issue our own Haverton Care Hub certificates. For pricing, contact Haverton Care Hub.
Dementia Awareness
Communication, distress, person-centred routines, risk, dignity and meaningful support for people living with dementia.
- Who it is for
- Care workers, support workers, senior carers and other staff supporting people living with dementia in domiciliary care, supported living, residential care, nursing care or community settings.
- Duration
- 2 hours
- Delivery mode
- Live online or in person, depending on role, risk and provider need. Face-to-face delivery is recommended where the provider wants group discussion, case studies, reflective practice, scenario-based learning or service-specific dementia care planning.
- Refresher interval
- Every 12 months, or sooner where required by the provider's policy, risk assessment, supervision outcomes, incidents, complaints, audit findings, changes in people's needs or competency evidence.
- Pricing
- For pricing, contact Haverton Care Hub.
- Deliverable
- Attendance record, course handout, knowledge check, scenario-based discussion, Haverton Care Hub certificate of completion, reflective practice prompt and provider competency framework guidance.
Full course details
Course overview
This course helps care staff understand dementia and how it can affect memory, communication, behaviour, emotions, daily routines and relationships. It focuses on practical care approaches that promote dignity, reduce distress and support people to live as well as possible.
Learners explore how to recognise individual needs, communicate with compassion, respond to distress, support familiar routines and reduce avoidable risks while respecting the person's rights, choices and identity.
The provider remains responsible for deciding the refresher frequency based on the service, staff role and people receiving care.
Learning outcomes
- Describe what dementia is and how it may affect a person's memory, communication, mood, behaviour and daily living.
- Recognise that every person's experience of dementia is different.
- Explain the importance of person-centred care, dignity, respect and choice.
- Identify ways to communicate clearly, calmly and compassionately with a person living with dementia.
- Recognise possible causes of distress, anxiety, agitation or changes in behaviour.
- Use practical approaches to reduce distress and support emotional wellbeing.
- Understand the importance of familiar routines, life history, preferences and meaningful activity.
- Recognise common risks linked to dementia, including falls, nutrition, hydration, medication, wandering, distress and neglect.
- Understand the importance of mental capacity, consent and best-interest decision-making where relevant.
- Record and report concerns clearly, accurately and promptly.
Course content
- Types and common symptoms of dementia
- How dementia can affect communication and understanding
- Person-centred approaches to dementia care
- Life history, routines, preferences and identity
- Supporting dignity, privacy and independence
- Recognising distress and unmet needs
- Responding to behaviour that may challenge
- Reducing avoidable risks while respecting rights and choice
- Nutrition, hydration, pain, infection and environmental factors
- Mental Capacity Act principles in dementia care
- Safeguarding considerations
- Record keeping and reporting concerns
- Reflective practice and applying learning in the workplace
Assessment method
Learners complete a knowledge check and scenario-based questions to confirm understanding.
For higher-risk or direct care tasks, the provider should also use workplace observation, supervision and competency assessment to confirm that learning is being applied safely in practice.
Deliverables
- Attendance record
- Course handout
- Knowledge check
- Scenario-based discussion
- Certificate of completion
- Reflective practice prompt
- Provider competency framework guidance
Competency note: Completion of this course supports knowledge and professional development. It does not automatically confirm workplace competence. Providers remain responsible for assessing staff competence in practice through observation, supervision, care plan review, feedback, incident learning and manager sign-off where required.
Compliance link: This course supports providers to evidence staff learning and development in areas linked to safe, effective, caring, responsive and well-led care. It may support evidence relating to person-centred care, dignity, consent, safeguarding, safe care and treatment, staffing, supervision and good governance.
Haverton Care Hub training is not endorsed by, affiliated with, or acting on behalf of the Care Quality Commission and does not guarantee CQC registration, inspection outcomes, ratings or compliance.
End of Life Care
Comfort, communication, dignity, escalation, records and family sensitivity.
- Who it is for
- Care staff, seniors and managers.
- Duration
- [PLACEHOLDER: confirm course duration]
- Delivery mode
- Live online or in person, depending on role, risk and provider need.
- Refresher interval
- Set by the provider's policy, risk assessment and competency evidence. [PLACEHOLDER: confirm refresher interval]
- Pricing
- For pricing, contact Haverton Care Hub.
- Deliverable
- Attendance record, course handout, knowledge check and provider competency framework.
Diabetes Awareness
Signs, risk, records, nutrition links, escalation and care plan prompts.
- Who it is for
- Staff supporting people with diabetes.
- Duration
- [PLACEHOLDER: confirm course duration]
- Delivery mode
- Live online or in person, depending on role, risk and provider need.
- Refresher interval
- Set by the provider's policy, risk assessment and competency evidence. [PLACEHOLDER: confirm refresher interval]
- Pricing
- For pricing, contact Haverton Care Hub.
- Deliverable
- Attendance record, course handout, knowledge check and provider competency framework.
Pressure Ulcer Prevention
Risk factors, skin checks, repositioning, escalation and evidence.
- Who it is for
- Care staff supporting people at risk of pressure damage.
- Duration
- [PLACEHOLDER: confirm course duration]
- Delivery mode
- Live online or in person, depending on role, risk and provider need.
- Refresher interval
- Set by the provider's policy, risk assessment and competency evidence. [PLACEHOLDER: confirm refresher interval]
- Pricing
- For pricing, contact Haverton Care Hub.
- Deliverable
- Attendance record, course handout, knowledge check and provider competency framework.
Oral Health
Daily mouth care, dignity, risk signs, records and escalation.
- Who it is for
- Care staff supporting personal care.
- Duration
- [PLACEHOLDER: confirm course duration]
- Delivery mode
- Live online or in person, depending on role, risk and provider need.
- Refresher interval
- Set by the provider's policy, risk assessment and competency evidence. [PLACEHOLDER: confirm refresher interval]
- Pricing
- For pricing, contact Haverton Care Hub.
- Deliverable
- Attendance record, course handout, knowledge check and provider competency framework.
Epilepsy Awareness
Seizure awareness, care plan prompts, recording and emergency escalation.
- Who it is for
- Staff supporting people with epilepsy.
- Duration
- [PLACEHOLDER: confirm course duration]
- Delivery mode
- Live online or in person, depending on role, risk and provider need.
- Refresher interval
- Set by the provider's policy, risk assessment and competency evidence. [PLACEHOLDER: confirm refresher interval]
- Pricing
- For pricing, contact Haverton Care Hub.
- Deliverable
- Attendance record, course handout, knowledge check and provider competency framework.
Nutrition and Hydration
Food and fluid risk, preferences, records, MUST awareness and escalation.
- Who it is for
- Care staff and seniors.
- Duration
- [PLACEHOLDER: confirm course duration]
- Delivery mode
- Live online or in person, depending on role, risk and provider need.
- Refresher interval
- Set by the provider's policy, risk assessment and competency evidence. [PLACEHOLDER: confirm refresher interval]
- Pricing
- For pricing, contact Haverton Care Hub.
- Deliverable
- Attendance record, course handout, knowledge check and provider competency framework.
Falls Prevention
Risk factors, environment, mobility prompts, records and post-fall learning.
- Who it is for
- Care staff, seniors and managers.
- Duration
- [PLACEHOLDER: confirm course duration]
- Delivery mode
- Live online or in person, depending on role, risk and provider need.
- Refresher interval
- Set by the provider's policy, risk assessment and competency evidence. [PLACEHOLDER: confirm refresher interval]
- Pricing
- For pricing, contact Haverton Care Hub.
- Deliverable
- Attendance record, course handout, knowledge check and provider competency framework.
Related support
Training works best when it links to governance.
Frequently asked questions
How do we decide which specialist courses staff need?
Start with assessed needs, care plans, incidents, audits, complaints and staff confidence. Haverton can map those risks through a Training Needs Analysis.
Does Haverton Care Hub training guarantee CQC compliance?
No. Training can support competence, safer practice and better evidence, but it cannot guarantee compliance, a registration decision, a CQC rating or an inspection outcome.
Will staff receive a certificate?
Staff can receive a Haverton Care Hub certificate of attendance or completion where appropriate. A certificate is not the same as competence, so course materials include a competency framework the provider can use after training.
Can training be delivered remotely?
Many knowledge-based sessions can be delivered live online. Practical competence subjects, including moving and handling and basic life support, must be delivered in person unless the owner confirms an awarding-body model that permits another approach.
Training strengthens your staff's competence and the quality of your evidence. It does not guarantee any CQC rating, registration decision or inspection outcome.